Weddings

Take a look below at some of our commonly asked wedding questions. For wedding enquiries, please get in touch here.

Which areas do you cover for weddings?

My studio is based in North Yorkshire and we cover wedding venues across the whole of Yorkshire, Humber and the North East. On request, I can also accommodate weddings across the UK, so please get in touch if your wedding is further afield.

Do you take on weddings outside of Yorkshire?

Yes, on request, I can also accommodate weddings across the UK, so please get in touch if your wedding is further afield.

How far in advance do I need to book my wedding flowers?

Typically my couples will enquire anywhere between 3 - 18 months in advance of their wedding. However, if you are getting married on a weekend date between April to September, I recommend that you get in touch as soon as you can after booking your venue to secure your date.

How do we book a wedding with you?

To find out if I am available for your wedding, please complete our enquiry form here. If I have your date available, I will then send you details regarding an online consultation, followed by a non-refundable deposit to secure your wedding date. I cannot hold your wedding date until after your deposit has been paid.

Do you have a price list for weddings?

I pride myself on designing completely bespoke florals for your wedding or event which means I don’t have a standard price list. There are lots of variables that can affect the price of your wedding flowers such as the time of year, types of flowers and number of floral designs you require.

My pricing not only includes the flowers themselves, but also the knowledge and design skills that it takes to expertly create your wedding vision. My weddings start from a minimum of £500.

Are set-up and take-down services included?

Yes, within your custom quote, you will see itemised lines for delivery, set up and take-down costs. This cost will vary depending on the complexity and quantity of floral designs at your wedding and your wedding location. I take care of all logistics prior to and following your wedding day, including full set-up and collection of items the following day.

Do you offer table styling for weddings?

Yes, I provide styling items such as candles, candlesticks, vases and signage. Enquire today to see how I can support you with our wedding styling service.

What can I do to prepare for our initial consultation?

As part of our initial consultation, I will get to know you and your partner and your vision for your wedding. We discuss everything from budget and must-haves to colours, themes and styles. To prepare for your consultation, have a brainstorm with your partner about what your dream wedding florals and styling would look like. Prepare a Pinterest board or save links on Instagram so that I can use these as a visual reference point as we discuss your ideas. It always helps if you can send any inspiration images that you have prior to our consultation.

What can I expect from our initial consultation?

Most often our consultation will take place over Zoom or Google Meet. We can arrange to meet in-person too if that is more convenient. We’ll discuss your vision for your wedding florals including specific flowers, colours, themes. I’ll also take you through the complete process, starting from your enquiry right up to your wedding day so you have the opportunity to ask any questions.

Do you do more than one wedding a day?

No, I only book one wedding on any given day which allows me to dedicate all my creativity and attention to only your wedding.

Subscriptions

Below are some of are common questions about subscriptions.

How do bouquet subscriptions work?

Whether you wish to treat yourself to fresh flowers, or delight someone special with gifts that bloom month after month, we have two subscription types for you to choose from: prepaid or pay-as-you-go.

Prepaid

If you’re looking for the perfect gift for any flower lover, or you want to organise fresh flowers for your own home on a monthly basis, our prepaid subscription option is for you. The recipient will enjoy one stunning bouquet each month for 3, 6, or 12 months. Simply choose the bouquet size and subscription length, and we’ll take care of the rest.

All bouquets are paid upfront and the first bouquet arrives with a beautifully printed subscription card explaining the subscription. Enjoy complimentary delivery for the entire subscription period - only the initial delivery is charged.

Prepaid bouquets are delivered on the first working day of the month. If the 1st falls on a Sunday, Monday, or Bank Holiday, delivery will occur on the next working day. See full T&C’s here.

Pay-as-you-go

For complete flexibility, our pay-as-you-go subscription allows you to receive a bouquet weekly, every 2 weeks, every 4 weeks, or every 8 weeks. You are charged 2–3 working days before each delivery, with delivery fees based on your location.

Easily pause, skip, or cancel your subscription at any time (minimum commitment: 3 payment cycles).

Bouquets are delivered on Wednesdays, excluding bank holidays; if a delivery falls on a bank holiday Wednesday, it will arrive on the next working day. See full T&C’s here.

Can I choose specific flowers or colours in my subscription bouquets?

We currently do not offer the option for you to choose specific flowers and colours in your subscription bouquet. Your subscription bouquet will contain a beautiful mix of seasonal flowers and foliage that are reflective of the given season. Each month, we design several seasonal bouquet arrangements that include a range of colour palettes and include the very best blooms for that season. Each of our subscribers will receive the same design in their chosen bouquet size.

Please note, if you are on a weekly or bi-weekly subscription plan, you will not receive the same bouquet design more than once in a given month, each bouquet will be a different design and will include a different selection of seasonal flowers.

If you are looking for something specific for one of your subscription deliveries, please get in touch and we may be able to accommodate your requests.

Can I cancel my bouquet subscription?

Prepaid Subscriptions:

All prepaid subscription offerings are non-refundable and can't be cancelled once the order has been placed. 

Pay-as-you-go subscriptions:

There is a minimum commitment of 3 payment cycles before you are able to cancel an ongoing subscription. After 3 payment cycles, you can cancel your subscription at any time.

I need to change my subscription delivery address, how can I do this?

Please send an email to [email protected] with your new address and I’ll update your delivery preferences for your bouquet subscription.

Please note, if your new delivery address falls within a different delivery zone, we reserve the right to update your shipping rate or charge additional fees to accommodate delivery to your new address.

When will my flower subscription be delivered?

Delivery dates depend on the type of subscription - please see below:

Prepaid:

Your first delivery will be delivered on the 1st working day of the upcoming month. Where the 1st falls on a Saturday, Sunday or Monday bouquets will be delivered on the next working day (excluding bank holidays).

Pay-as-you-go:

Pay-as-you-go subscription bouquets are delivered on Wednesdays, excluding bank holidays. Where a delivery falls on a bank holiday Wednesday, bouquets will be delivered on the next working day.

New subscriptions require a 2-business day notice, so if you wanted to receive an order on the upcoming Wednesday, orders need to be placed before Monday.

Product & Orders

Below are some common questions about our products.

How much do I have to spend to qualify for delivery?

There is a minimum order spend of £40 in order to be eligible for delivery on the website. This can be made up of fresh flowers, wreaths, gifts and lifestyle items.

How do I look after my flower delivery?

For bouquets, make sure to:

  • Remove all packaging
  • Re-cut stems at a sharp angle, 1-2cm from the end of the stem
  • Place freshly cut stems in water within one hour of the delivery time.
  • Maintain adequate water levels
  • Avoid placing arrangements or bouquets in direct sunlight or in high heat areas (for example above a radiator).

For arrangements, make sure to:

  • Spray foam / moss periodically every couple of days or as often as needed to keep it damp to touch.
  • Avoid placing your arrangement in direct sunlight or in high heat areas (for example above a radiator).
The flowers in my order are slightly different from the picture on the website, why is this?

Whilst I endeavour to use the exact flowers shown in the photographs you see online, due to seasonal availability of flowers it may be necessary to change the stems that you receive. Also, because I use the freshest flowers possible, I will create the design in your preferred colour scheme, but with the fresh flowers that we have available on that day. If a flower substitution is required, I will always substitute stems for one that is similar in terms of quality, value, colour and style.

Local Delivery

Below are some common questions about our local delivery option.

What local areas do you deliver to and how much is local delivery?

I offer local delivery for all products to postcodes below, covering Harrogate, Knaresborough, Boroughbridge, York and the surrounding villages. See my delivery fees by postcode area below:

  • YO51 - Free local delivery
  • YO26, HG1, HG2 & HG5 postcodes - £5.50
  • HG3, HG4, YO32, YO30, YO24, YO10 and YO31 postcodes - £7.50

See our full delivery policy here.

We also offer Mainland UK delivery options on selected products which you can view here.

Do you offer next-day or same-day local flower deliveries?

By default, we request a minimum notice of 2 business days for all local deliveries. Same, or next-day local delivery is not typically available, however, please ring me on ‭07884562074‬ as in some instances I may be able to facilitate your request.

When will my local order be delivered?

Local deliveries are carried out by my team between 8.00am - 6.00pm Tuesday - Saturday. Bouquets will not be delivered on Mondays, Sundays or Bank Holidays unless otherwise stated. This does change for busy annual periods such as Valentine’s Day and Mother’s Day.

Due to the nature of our changing studio schedule, we cannot guarantee a specific delivery time on your chosen delivery day.

You'll have the opportunity to select your preferred delivery date in the cart before preceding to checkout.

What happens if the recipient is not home when you try to deliver?

If no-one is at the recipient’s address to receive the delivery, I will leave your delivery in either the safe place you have specified, or a covered area which I deem safe to leave it. 

If I cannot find a safe place, I will leave the delivery with a neighbour and leave a calling card in your letterbox. All bouquets and arrangements are left with a water source, so you can feel assured that your flowers will be hydrated until the recipient returns.

Unfortunately, because fresh flowers are perishable, I am unable to take deliveries back to our studio for re-delivery.

Mainland UK Delivery

Below are some common questions about our Mainland UK delivery.

Do you deliver nationally and how much does it cost?

We offer a small range of seasonal items that are available for mainland UK delivery. These items can be viewed here. Delivery fees for these items vary based on quantities, product types and destinations.

There is a minimum delivery fee of £6.50 for delivery.

The below postcodes are excluded from all delivery options:

AB31-38, AB41-56, FK17-21, GY, HS, IM, IV1-28, IV30-32, IV36, IV40, IV41-51, IV52-54, IV55-56, IV63, JE, KA27-28, KW1-14, KW15-17, PA20, PA21-33, PA35-40, PA41-49, PA60-78, PH4-26, PH30-41, PH42-44, PH49-50, PO30-41, TR21-25, ZE1-3

See our full delivery policy here.

Why do I need to pay a delivery charge per wreath or wreath kit?

You will have noticed that there is an £8.50 delivery charge per each fresh wreath and DIY wreath kit through our website. Due to the delicate nature of wreaths and the way in which they are packaged for transit, we are unable to group multiple wreaths into the same box for delivery. If you have ordered multiple wreaths or kits, we pack each wreath separately for their protection, which incurs an individual delivery charge per wreath.

As a small business, we are unable to absorb the shipping costs for wreaths and DIY wreath kits due to their large size, the packaging required to post them and the priority delivery rates needed to deliver them.

Returns & Refunds

Click here to view our full refund and returns policy.

My delivery is damaged or broken, can I get a refund or a replacement?

Local & Mainland UK Delivery
If your order has been delivered by courier, and your order has been damaged in transit or during delivery, please complete the following steps:

  • Email me at [email protected] within 12 hours of delivery and include photographic evidence of the damage. If the exterior packaging has been damaged, please take photographs of this before unboxing your order.
  • Please quote your order number

Where possible we will endeavour to replace any damaged products that may have been damaged during delivery. If a replacement item cannot be made at that time, I will reach out to issue store credit where appropriate. This is at the discretion of Petals & Paperie.

Please note that personal preference to the flowers that have been used in your arrangement are not grounds for a refund. Except in instances where specific use of certain flowers has been previously agreed by Petals & Paperie.

I've changed my mind about my item, can I return it?

I hope that you are completely happy with your order, but on the occasion that you are not, please see our returns policy below.

Returning fresh flowers
Due to the perishable nature of our products, all fresh flower sales are final. I do not offer returns on fresh flowers, floral arrangements, wreaths or any product that contains fresh flowers and foliage unless the item has been received damaged.

Returning stationery, lifestyle and home decór items
If you are returning lifestyle, decór or stationery items because they are unwanted and/or no longer required, you will be responsible for the cost of your return. To notify me of your intent to return an order, please contact me at [email protected]. 

All items must: 

• Be returned within 14 working days of your delivery date 
• Be returned unused and in perfect condition
• Be returned in the original packaging.

Returns should be addressed to: Petals & Paperie, Thorncrest, Thorny Hill Lane, Marton cum Grafton, York, YO519QJ and should be sent by a reputable courier or mail service with tracking details.

If you are returning an item that has been delivered locally and wish to return this in person to my studio in North Yorkshire, please get in touch via email and we can arrange this.

See the full Refund & Return policy here.

I don’t like the flowers that have been used in my bouquet.

‘Not liking’ an arrangement, or individual stems within the arrangement, is not grounds for a return. All sales of fresh flowers are final.

Digital Gift Cards

You can purchase a digital gift card here. You can see our full T&C's for digital gift cards here.

Can I buy a Petals & Paperie digital gift card?

Yes, I sell digital gift cards which can be found here. These are digital gift cards which are delivered to the recipient via email - they are not a physical gift card and can only be redeemed online at petalsandpaperie.live. See full T&C’s here.

Can I top up the balance of a gift card or add more money once the value has been spent?

No, the balance on a digital gift card cannot be topped up. Once a gift card has been spent, money can not be re-added to the digital gift card. See full T&C's here.

I’ve sent a digital gift card to the wrong email address, what can I do?

Unfortunately, Petals & Paperie are unable to refund any digital gift cards that have been sent to the wrong email address. Please thoroughly check the email address of the recipient when you are ordering a digital gift card. See full T&C's here.

How long is my Petals & Paperie digital gift card valid for?

Petals & Paperie gift cards are valid for 12 months from the date they were purchased, not from the date in which the recipient receives the email containing their digital gift card. See our full T&C’s here.

How can I check the remaining balance on my digital gift card?

You can check the balance of your Petals & Paperie gift card by contacting me at [email protected]. Alternatively, the balance can be viewed by clicking the link in the email sent to you, or the recipient, at the time of purchasing the gift card.

What happens if I want to return a product that was bought using a digital gift card?

If you return a product that has been purchased with a digital gift card, the value of the return amount will be refunded to the same digital gift card if within the expiration date. If the original gift card has expired, a new gift card will be issued with a 6 month expiration date. See full T&C's here.

I have lost the email containing my digital gift card unique code, what can I do?

Each Petals & Paperie digital gift card contains a unique code which can only be accessed via the email sent to the recipient and/or purchaser, and not by Petals & Paperie. For this reason, Petals & Paperie are not liable or responsible for lost or stolen digital gift cards, or if a digital gift card has been used without the recipient's permission. See full T&C's here.

Does the gift card email get sent straight away or can I choose the date?

You can choose to either send the digital gift card to your recipient straight away, or you can choose a future date using our date picker, which means you can easily have it sent on the day of their special occasion.